Privacy Policy
Effective Date: March 27, 2026
1. Introduction
Welcome to Monasaba Foods. This Privacy Policy explains how we collect, use, and protect your personal information when you interact with our website, SMS programs, and marketing platforms. By using our services or providing your information, you agree to the terms in this policy.
2. Information We Collect
We collect the following personal information:
Full Name
Email Address
Phone Number
Birthday (optional)
Website browsing data (cookies and tracking — see Section 7)
3. How We Use Your Data
We use your information to:
Send marketing messages about our products, services, promotions, and events
Send SMS/text messages related to orders, offers, loyalty rewards, and updates
Personalize our marketing to match your interests
Improve our products and services based on customer feedback
Process catering inquiries and orders
4. SMS Opt-In and Messaging
When you provide your phone number and opt in to receive text messages from Monasaba Foods, you consent to receive recurring SMS/MMS marketing and transactional messages. These may include promotional offers, discounts, event announcements, order updates, and loyalty program notifications.
You can opt out at any time by texting STOP to any message you receive from us. After opting out, you will receive one final confirmation message and no further texts will be sent.
For help, text HELP or contact us at info@monasaba.ca.
Message frequency varies. Message and data rates may apply depending on your mobile carrier plan.
No Sharing of SMS Opt-In Data
We do not share, sell, rent, or disclose your phone number or SMS opt-in consent to any third parties or affiliates for their own marketing purposes. Your SMS opt-in information is used solely by Monasaba Foods to send you the messages you signed up for.
5. Consent
By providing your personal information, you consent to the collection and use of your data as described in this policy. You can withdraw your consent at any time by contacting us at info@monasaba.ca or by texting STOP to opt out of SMS messages.
6. Data Security
We take the security of your personal information seriously. We use appropriate technical and organizational measures to protect your data from unauthorized access, disclosure, alteration, and destruction. This includes encrypted data storage, secure servers, and restricted access controls.
7. Cookies and Tracking
Our website uses cookies and similar tracking technologies to:
Remember your preferences and improve your browsing experience
Analyze website traffic and usage patterns
Deliver relevant advertising and measure ad performance
Track conversions from our marketing campaigns
We may use third-party tools such as Google Analytics, Meta Pixel, and similar services for these purposes. You can manage cookie preferences through your browser settings. Most browsers let you block or delete cookies, though this may affect your experience on our site.
8. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required by law.
9. Sharing of Information
We may share your personal information with trusted third-party service providers who help us deliver marketing communications and improve our services. We do not sell or rent your personal information to third parties for their marketing purposes.
10. Your Rights
You have the right to:
Access the personal information we hold about you
Correct any inaccuracies in your personal information
Delete your personal information (subject to legal obligations)
Object to the processing of your information for marketing purposes
Unsubscribe from email communications using the unsubscribe link in any email
Opt out of SMS messages by texting STOP
To exercise any of these rights, contact us at info@monasaba.ca.
11. Updates to This Policy
We may update this policy from time to time. The updated version will be posted on our website with a new effective date. Continued use of our services after changes means you accept the updated policy.
12. Contact Us
If you have questions about this policy or how we handle your personal information:
Monasaba Foods Email: info@monasaba.ca Phone: (905) 820-0303
13. Governing Law
This policy is governed by the laws of the Province of Ontario, Canada, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation.
